Customer Service

Our company thrives in part, due to the high level of customer service we offer to all our customers.

Whilst you would expect high levels of customer service at the enquiry stage, we extend this throughout the entire business. We have a work ethic centered around ' can do' and our business aim is to always exceed your expectations of us regardless of the business activity involved.

We can support all of your customer service channels including voice, live chat, email and text messaging. All of our customer service communications are recorded and evaluated to ensure the highest level of quality and continual improvements. We also provide in-depth reports and analytics, as well as a wide range of ad-hoc reports, to allow you to monitor your results and manage your business most effectively.

Customer Service is the most integral part of our business at Smart Warehousing. We like to take care of our customers because without them, our business would not exist. We pride ourselves on the fact that a LIVE representative will answer your incoming phone calls and are readily accessible to our clients. We listen to ensure we know how to do it your way. We provide inbound and outbound customer support programs that handle a wide range of service needs from product requests and billing to order entry and account inquiries.